Can I submit my order by phone or email?
We do not currently offer phone orders. However, you can easily place an order on our website using your computer, tablet, or smartphone. Our website is designed to be user-friendly and intuitive, making it easy for you to browse our products and complete your purchase.
If you are having difficulty placing an order online or have any questions about our products or services, our customer service team is always available to help. You can contact us via email, chat, or through our online contact form, and we will be happy to assist you with your order or any other questions you may have.
Placing your order via our website, ensures that it is sent directly to the warehouse for processing, bypassing our email ticketing system.
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Can I submit my order by phone or email?
I'm sorry, but we do not currently offer phone or email orders. However, you can easily place an order on our website using your computer, tablet, or smartphone. Our website is designed to be user-friendly and intuitive, making it easy for you to ...
How do I know when my order is shipped?
Once your order is shipped you will receive an email with your tracking number and a copy of your invoice. If you placed your order via our website, you will be able to log into your account and see that your order has updated to shipped. You will ...
How do I track my order?
Our orders move through several stages before they get to you. You can see the status of your order by checking My account Orders You may see any of the following order status' after you place your order: Awaiting Payment Your order is awaiting ...
How do I cancel my order?
If your order has not yet been processed or shipped, it may be possible to cancel it. To cancel your order, please contact our customer service team as soon as possible with your order details and request for cancellation. We will do our best to ...
How long will my order take?
Please refer to our shipping page for delivery & processing times Please see current order processing times below: Retail Orders will be dispatched 1-2 business days after being placed Wholesale Orders (under 200KG) will be dispatched 2-3 business ...