Can you combine my orders and refund my shipping?
Unfortunately, we are unable to combine orders or provide shipping refunds once an order has been processed through our warehouse system.
As an e-commerce store with 24-hour purchasing ability, we strive to process orders as quickly as possible to ensure fast delivery to our customers. Due to the strict processing times in our warehouse system, we are unable to make any changes or provide shipping refunds once an order has been processed. We apologize for any inconvenience this may cause and appreciate your understanding.
If you need to make a change to your order immediately after placing it, please contact us and we will do our best to help you.
Call us 02 8310 1800 8:30am - 5pm Monday - Friday AEST
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How much is shipping?
Shipping is calculated at checkout based on your postcode and the weight of your order. You will see a range of shipping options and prices at checkout so you can choose the carrier that best suits your requirements. Orders over $150 (excluding GST) ...
Do you offer free shipping?
Retail Customers Yes, free shipping is available for eligible retail orders. To be eligible, the order must weigh less than 36kg, and also meet a minimum order value which is variable based on post code. Orders that don’t meet the minimum will have ...
I am having trouble entering my shipping address
The checkout uses Google to locate your address. Enter the details slowly in the first line and choose your address. The checkout will then populate the remaining details. If you are in a shop or unit . i.e 'Shop 5, 100 Macquarie Street, Sydney' - ...
Can I have multiple shipping addresses associated with my account?
Yes, you can create and store multiple addresses when you are logged into your account. Simply select: My account Addresses + New address All your addresses will be available in a drop down list when you go to check out
Do you offer free shipping for wholesale customers?
Generally, no. Freight is not built into our wholesale prices to keep pricing transparent. However, free delivery is available via our Honest to Goodness Delivery Runs in select Sydney, South Coast, Wollongong & Canberra postcodes. If you have a ...