Can you combine my orders and refund my shipping?
Unfortunately, we are unable to combine orders or refund shipping costs once an order has been processed through our warehouse system.
As an online store offering twenty-four hour purchasing, orders are processed quickly to ensure timely delivery. Due to the strict processing timelines within our warehouse system, we are unable to make changes to orders or provide shipping refunds once processing has begun.
We appreciate your understanding and recommend reviewing your cart carefully before completing checkout.
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How much is shipping?
Shipping is calculated at checkout based on your postcode and the weight of your order. You will see a range of shipping options and prices at checkout so you can choose the carrier that best suits your requirements. Orders over $150 (excluding GST) ...
Do you offer free shipping?
Retail Customers Yes, free shipping is available for eligible retail orders. To qualify, the total order weight must be under 24 kilograms and the order must meet a minimum spend, which varies depending on your postcode. If the order does not meet ...
I am having trouble entering my shipping address
Our checkout uses Google to locate and validate shipping addresses. Please enter your address slowly in the first address line and select the suggested option from the dropdown list. Once selected, the remaining address fields will populate ...
Can I have multiple shipping addresses associated with my account?
Yes, you can create and store multiple shipping addresses when you are logged in to your account. To add a new address, follow these steps: 1. Log in to My Account 2. Select Addresses 3. Click Add New Address All saved addresses will then be ...
Do you offer free shipping for wholesale customers?
Generally, no. Freight is not built into our wholesale prices to keep pricing transparent. However, free delivery is available via our Honest to Goodness Delivery Runs in select Sydney, South Coast, Wollongong & Canberra postcodes. If you have a ...