Can you combine my orders and refund my shipping?
Unfortunately, we are unable to combine orders or provide shipping refunds once an order has been processed through our warehouse system.
As an e-commerce store with 24-hour purchasing ability, we strive to process orders as quickly as possible to ensure fast delivery to our customers. Due to the strict processing times in our warehouse system, we are unable to make any changes or provide shipping refunds once an order has been processed. We apologize for any inconvenience this may cause and appreciate your understanding.
If you need to make a change to your order immediately after placing it, please contact us and we will do our best to help you.
Call us 02 8310 1800 8:30am - 5pm Monday - Friday AEST
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Do you offer free shipping?
We offer free freight on retail orders** provided they meet certain criteria. Shipping is calculated at checkout, based on order value and weight. For orders under our minimum shipping thresholds below, a flat rate shipping fee applies. Before ...
Do you offer free shipping?
We offer free freight on retail orders provided they meet certain criteria, but in order to offer the wholesale prices, freight charges will apply. We do not build freight into the cost of our products. Given we ship Australia wide and the cost of ...
What are your shipping costs?
SHIPPING COSTS ARE CALCULATED AT CHECKOUT Freight is calculated based on your postcode and the weight of your order. Once you progress to the check out, the freight will calculate automatically for you, using your postcode and weight of your order. ...
I am having trouble entering my shipping address
The checkout uses Google to locate your address. Enter the details slowly in the first line and choose your address. The checkout will then populate the remaining details. If you are in a shop or unit . i.e 'Shop 5, 100 Macquarie Street, Sydney' - ...
Can I have multiple shipping addresses associated with my account?
Yes, you can create and store multiple addresses when you are logged into your account. Simply select: My account Addresses + New address All your addresses will be available in a drop down list when you go to check out