Do you offer free shipping?
Retail Customers
Yes, free shipping is available for eligible retail orders. To qualify, the total order weight must be under 24 kilograms and the order must meet a minimum spend, which varies depending on your postcode.
If the order does not meet the minimum spend or weight requirements, shipping costs will be calculated and displayed at checkout. Order value is calculated including GST.
Wholesale customers
Generally, free shipping is not available for wholesale orders, as freight is not built into our wholesale pricing in order to keep pricing transparent.
However, free delivery is available through our Honest to Goodness Delivery Runs in select postcodes across Sydney, South Coast, Wollongong, and Canberra. If you have a wholesale account, you can check whether your address is eligible to join a Delivery Run.
Buying Group customers
For buying group customers, freight is not included in product pricing. Shipping costs are calculated separately and split between group members based on the weight of each member’s items in the shared cart.
As items are added, the freight cost will update in real time. Each member can view their individual share of the freight cost as the order builds.
If your buying group is located within an Honest to Goodness Delivery Run area, you may also have access to free or fixed rate delivery for select postcodes across Sydney, South Coast, Wollongong, and Canberra. You can check whether your group is eligible for this service.
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