H2G delivery run - Can you collect a product I ordered by mistake?
We can organise a collection on our next delivery run to your area.
The fee for a collection from an area on our run is $30, if we are not already delivering an order to you. This fee is to cover the cost of our driver coming to you and collecting the stock as well as the administration time involved in Quality Assurance inspecting and returning these items.
If we are already delivering to you on our run that week, the collection fee will be $15. This fee is to cover our driver coming back to our warehouse to deliver the items instead of finishing for the day, as well as the administration time involved in Quality Assurance inspecting and returning these items.
Once our QA team perform an inspection of the items and deem them acceptable for re-sale we will process a credit for the items.
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How to I return a product I ordered by mistake?
We are able to accept returns for items as long as they are returned to us in original condition. That is a clean, saleable condition and with original unopened packaging. You will need to post the item back to our Villawood warehouse. Please send us ...
H2G delivery run - Is this available to me?
A delivery service available to wholesale customers only. This is service operated by Honest to Goodness, using our own drivers. This is not an external carrier service. H2G delivery free delivery runs are available to wholesale customers located ...
H2G delivery run - What happens if it falls on a public holiday?
H2G delivery runs that fall on a public holiday will be cancelled. If you are concerned about your stock levels, we recommend that you order extra stock in advance, for delivery one week prior to the public holiday. If you select an H2G delivery run ...
Why did the product I ordered go out of stock?
Our inventory levels are constantly changing, and sometimes popular items sell out faster than we anticipate. We do our best to keep our website updated with accurate information, but sometimes unexpected circumstances such as supplier delays or ...
What happens if I'm not home when my delivery arrives?
Orders are automatically defaulted to "Authority to Leave" at the delivery address. If you are not there to accept the order, the delivery driver will leave your parcel in a safe place. Alternatively, the carrier will inform you if they attempted ...