H2G delivery run - Can you collect a product I ordered by mistake?
We can organise a collection on our next delivery run to your area.
The fee for a collection from an area on our run is $30, if we are not already delivering an order to you. This fee is to cover the cost of our driver coming to you and collecting the stock as well as the administration time involved in Quality Assurance inspecting and returning these items.
If we are already delivering to you on our run that week, the collection fee will be $15. This fee is to cover our driver coming back to our warehouse to deliver the items instead of finishing for the day, as well as the administration time involved in Quality Assurance inspecting and returning these items.
Once our QA team perform an inspection of the items and deem them acceptable for re-sale we will process a credit for the items.
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