How can I view my order history?
As long as you are logged into your account when you check out, you will be able to come back and check your order history at anytime.
Simply select
- My account
- Orders
- Find the order you wish to view the details of
- Veiw all items
You can also re-fill your cart with the same items by selecting 'Re-Order' on any of your past orders.
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How do I track my order?
Our orders move through several stages before they get to you. You can see the status of your order by checking My account Orders You may see any of the following order status' after you place your order: Awaiting Payment Your order is awaiting ...
How do I know when my order is shipped?
Once your order is shipped you will receive an email with your tracking number and a copy of your invoice. If you placed your order via our website, you will be able to log into your account and see that your order has updated to shipped. You will ...
Can I collect my order?
Unfortunately we are unable to offer customer pick ups from our Villawood warehouse. Our dispatch facility is located in an industrial estate, where there is heavy forklift traffic and trucks. In the interest of safety for the general public, drivers ...
How do I cancel my order?
If your order has not yet been processed or shipped, it may be possible to cancel it. To cancel your order, please contact our customer service team as soon as possible with your order details and request for cancellation. We will do our best to ...
How long will my order take?
Please refer to our shipping page for delivery & processing times Please see current order processing times below: Retail Orders will be dispatched 1-2 business days after being placed Wholesale Orders (under 200KG) will be dispatched 2-3 business ...