Can I change or cancel my order?
Please note that once an order is placed, it cannot be changed or cancelled. Our fulfillment system is highly automated and uses robotic technology to process orders immediately after they're placed. This means they are instantly transferred to our warehouse and prepared for dispatch, leaving no window for manual intervention.
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Why do we change suppliers?
There are various reasons why we might need to change one of our suppliers throughout the year, especially when dealing with imported products. However, we aim to remain consistent with our supply where possible. We're not able source all of our ...
How can I view my order history?
As long as you are logged into your account when you check out, you will be able to come back and check your order history at anytime. Simply select My account Orders Find the order you wish to view the details of Veiw all items You can also re-fill ...
How do I track my order?
To view your order status Log into My Account Click Orders to view shipment status. Or use the details in your shipping confirmation email to contact the carrier.
Why do you have a wholesale order minimum?
All wholesale orders need to reach our $500 order minimum. We've set this amount to cover expenses involved in creating an order, including labour, overheads and cost of goods. We want to make sure we can offer you the best possible wholesale prices ...
Can I submit my order by phone or email?
I'm sorry, but we do not currently offer phone or email orders. However, you can easily place an order on our website using your computer, tablet, or smartphone. Our website is designed to be user-friendly and intuitive, making it easy for you to ...