How do I change my email address?

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• Can I use the same email address on my retail and wholesale account?

  Unfortunately, the same email address cannot be used for both a retail and a wholesale account. If you wish to keep both accounts active, you will need to use two different email addresses. Alternatively, you may close your retail account and use ...

• Why do we change suppliers?

  There are various reasons why we might need to change one of our suppliers throughout the year, especially when dealing with imported products. However, we aim to remain consistent with our supply where possible. We're not able source all of our ...

• Can I submit my order by phone or email?

  Our website is the best and fastest way to place your order, giving you instant access to our full range, live availability, and secure checkout. To ensure accuracy and efficiency, all orders must be placed directly through our website, and we’re ...

• I am having trouble entering my shipping address

  Our checkout uses Google to locate and validate shipping addresses. Please enter your address slowly in the first address line and select the suggested option from the dropdown list. Once selected, the remaining address fields will populate ...

• Can I change or cancel my order?

  Once an order is placed, it cannot be changed or cancelled. Our fulfilment system is highly automated and uses robotic technology, so orders start being processed immediately and are quickly prepared for dispatch. This means there’s no opportunity ...