How do I know when my order is shipped?
Once your goodies are packed and ready for dispatch, you will receive a notification from our freight partner, Steadfast, including your tracking details so you can follow your delivery. Retail orders are usually dispatched within 1–2 business days.
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How do I cancel my order?
If your order has not yet been processed or shipped, it may be possible to cancel it. To cancel your order, please contact our customer service team as soon as possible with your order details and request for cancellation. We will do our best to ...
Can I amend an order I've already submitted?
It depends on the status of your order. If your order has not yet been processed or shipped, there may be a chance to amend it. However, if your order has already been shipped, it is not possible to make any changes to it. To amend an order that has ...
How do I know if I'm logged into my wholesale account?
A simple way to know if you are shopping Wholesale is by scrolling to the very top of the webpage once logged in. If the colour of the top bar is PURPLE then you are logged in as Wholesale and shopping at Wholesale Prices. You will also gain access ...
My order arrived and something's not right. What should I do?
If something is not quite right with your order please let us know as soon as possible - ideally within 48hrs of delivery and no later than 30 days after delivery. The best way to advise us of a problem is to do this in writing. This enables us to ...
How can I view my order history?
As long as you are logged into your account when you check out, you will be able to come back and check your order history at anytime. Simply select My account Orders Find the order you wish to view the details of Veiw all items You can also re-fill ...