How do I know when my order is shipped?
Once your goodies are packed and ready for dispatch, you will receive a notification from our freight partner, Steadfast, including your tracking details so you can follow your delivery. Retail orders are usually dispatched within 1–2 business days.
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How do I know if I'm logged into my wholesale account?
A simple way to know if you are shopping Wholesale is by scrolling to the very top of the webpage once logged in. If the colour of the top bar is PURPLE then you are logged in as Wholesale and shopping at Wholesale Prices. You will also gain access ...
Can I change or cancel my order?
Please note that once an order is placed, it cannot be changed or cancelled. Our fulfillment system is highly automated and uses robotic technology to process orders immediately after they're placed. This means they are instantly transferred to our ...
How can I view my order history?
As long as you are logged into your account when you check out, you will be able to come back and check your order history at anytime. Simply select My account Orders Find the order you wish to view the details of Veiw all items You can also re-fill ...
How do I track my order?
To view your order status Log into My Account Click Orders to view shipment status. Or use the details in your shipping confirmation email to contact the carrier.
Why do you have a wholesale order minimum?
All wholesale orders need to reach our $500 order minimum. We've set this amount to cover expenses involved in creating an order, including labour, overheads and cost of goods. We want to make sure we can offer you the best possible wholesale prices ...