How do I know when my order is shipped?
Once your order has been packed and is ready for dispatch, you will receive an email and a text message notification from our freight partner Steadfast with your tracking details, allowing you to follow your delivery.
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How do I know if I'm logged into my wholesale account?
A simple way to know if you are shopping Wholesale is by scrolling to the very top of the webpage once logged in. If the colour of the top bar is PURPLE then you are logged in as Wholesale and shopping at Wholesale Prices. You will also gain access ...
How can I view my order history?
As long as you are logged in to your account when placing your order, you can view your order history at any time. To access your order history: Log in to My Account. Select Orders. Choose the order you wish to view. Select View All Items to see the ...
How do I track my order?
You can view your order status by clicking the Order Status button in the menu at the top of this page. This will provide updates on your order up until it is received and processed by our warehouse. You can also check your order status by logging in ...
Can I change or cancel my order?
Once an order is placed, it cannot be changed or cancelled. Our fulfilment system is highly automated and uses robotic technology, so orders start being processed immediately and are quickly prepared for dispatch. This means there’s no opportunity ...
Why do you have a wholesale order minimum?
All wholesale orders must meet a minimum order value of $500. This minimum helps cover the costs involved in processing wholesale orders, including labour, overheads, and the cost of goods. It allows us to operate on tighter margins while continuing ...