How do I share feedback on a product?

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• I have a question about a product

  If you are looking for specific information on a product be sure to check the Full Description, How to Use and Growing & Processing tabs on the product page. If you are still unable to find the information you seek, get in contact with us and we will ...

• Why did the product I ordered go out of stock?

  Our inventory levels are constantly changing, and sometimes popular items sell out faster than we anticipate. We do our best to keep our website updated with accurate information, but sometimes unexpected circumstances such as supplier delays or ...

• How to I return a product I ordered by mistake?

  We are able to accept returns for items as long as they are returned to us in original condition. That is a clean, saleable condition and with original unopened packaging. You will need to post the item back to our Villawood warehouse. Please send us ...

• Organic product from China - Is it Australian Certified Organic?

  WHY DO WE SOURCE ORGANIC PRODUCTS FROM CHINA? IS IT CERTIFIED ORGANIC? Whilst we are aware that there are falsely claimed organic products available on the market, we can assure you that anything we state to be organic supply, truly is organic. All ...

• Is your packaging recyclable?

  We understand that the current packaging of our food pouches is unfavourable due to its plastic make-up. We do listen and appreciate all customer feedback, and most importantly, we embrace it. As a company, we value transparency as it keeps us and ...