I am having trouble entering my shipping address

I am having trouble entering my shipping address

Our checkout uses Google to locate and validate shipping addresses.

Please enter your address slowly in the first address line and select the suggested option from the dropdown list. Once selected, the remaining address fields will populate automatically.

If your address includes a shop or unit (for example, Shop 5, 100 Macquarie Street, Sydney), you may need to search for the street address only (100 Macquarie Street), then enter the shop or unit number in the second address line.

If you are unable to locate your address or are not satisfied with the suggested options, you can enter the address manually. Shipping costs will be calculated based on your postcode and location.

To display shipping options and pricing, a valid shipping address and phone number must be entered at checkout.

If you continue to experience issues or no shipping options are available, please send us an enquiry.

    • Related Articles

    • Do you offer free shipping?

      Retail Customers Yes, free shipping is available for eligible retail orders. To qualify, the total order weight must be under 24 kilograms and the order must meet a minimum spend, which varies depending on your postcode. If the order does not meet ...
    • Can I have multiple shipping addresses associated with my account?

      Yes, you can create and store multiple shipping addresses when you are logged in to your account. To add a new address, follow these steps: 1. Log in to My Account 2. Select Addresses 3. Click Add New Address All saved addresses will then be ...
    • How much is shipping?

      Shipping is calculated at checkout based on your postcode and the weight of your order. You will see a range of shipping options and prices at checkout so you can choose the carrier that best suits your requirements. Orders over $150 (excluding GST) ...
    • Can you combine my orders and refund my shipping?

      Unfortunately, we are unable to combine orders or refund shipping costs once an order has been processed through our warehouse system. As an online store offering twenty-four hour purchasing, orders are processed quickly to ensure timely delivery. ...
    • How do I change my email address?

      To update your login email address, please send us an enquiry. Once your request has been processed, you will receive a confirmation email advising that your login details have been updated.