I am having trouble entering my shipping address
The checkout uses Google to locate your address. Enter the details slowly in the first line and choose your address. The checkout will then populate the remaining details.
If you are in a shop or unit . i.e 'Shop 5, 100 Macquarie Street, Sydney' - you may have to search for '100 Macquarie Street' and enter the Shop 5 on the next line down.
If you are unable to locate your address or you are unhappy with the selection - simply enter it manually. The shipping costs will be determined on your postcode, alongside your location.
For a shipping quote to appear you need to have a valid address and your phone number enterered.
If you are experiencing problems or do not have any shipping options please contact us on 02 8310 1800 (Monday-Friday 8:30am - 5pm AEST).
Related Articles
How much is shipping?
Shipping is calculated at checkout based on your postcode and the weight of your order. You will see a range of shipping options and prices at checkout so you can choose the carrier that best suits your requirements. Orders over $150 (excluding GST) ...
Do you offer free shipping?
Retail Customers Yes, free shipping is available for eligible retail orders. To be eligible, the order must weigh less than 36kg, and also meet a minimum order value which is variable based on post code. Orders that don’t meet the minimum will have ...
How do I change my email address?
Please send us an email to update your login email address and we will send you confirmation when your login details have been updated.
Can I have multiple shipping addresses associated with my account?
Yes, you can create and store multiple addresses when you are logged into your account. Simply select: My account Addresses + New address All your addresses will be available in a drop down list when you go to check out
Can you combine my orders and refund my shipping?
Unfortunately, we are unable to combine orders or provide shipping refunds once an order has been processed through our warehouse system. As an e-commerce store with 24-hour purchasing ability, we strive to process orders as quickly as possible to ...