I am having trouble entering my shipping address
The checkout uses Google to locate your address. Enter the details slowly in the first line and choose your address. The checkout will then populate the remaining details.
If you are in a shop or unit . i.e 'Shop 5, 100 Macquarie Street, Sydney' - you may have to search for '100 Macquarie Street' and enter the Shop 5 on the next line down.
If you are unable to locate your address or you are unhappy with the selection - simply enter it manually. The shipping costs will be determined on your postcode, alongside your location.
For a shipping quote to appear you need to have a valid address and your phone number enterered.
If you are experiencing problems or do not have any shipping options please contact us on 02 8310 1800 (Monday-Friday 8:30am - 5pm AEST).
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We offer free freight on retail orders provided they meet certain criteria, but in order to offer the wholesale prices, freight charges will apply. We do not build freight into the cost of our products. Given we ship Australia wide and the cost of ...
Do you offer free shipping?
We offer free freight on retail orders** provided they meet certain criteria. Shipping is calculated at checkout, based on order value and weight. For orders under our minimum shipping thresholds below, a flat rate shipping fee applies. Before ...
What are your shipping costs?
SHIPPING COSTS ARE CALCULATED AT CHECKOUT Freight is calculated based on your postcode and the weight of your order. Once you progress to the check out, the freight will calculate automatically for you, using your postcode and weight of your order. ...
How do I change my email address?
Please send us an email to update your login email address and we will send you confirmation when your login details have been updated.
Can I have multiple shipping addresses associated with my account?
Yes, you can create and store multiple addresses when you are logged into your account. Simply select: My account Addresses + New address All your addresses will be available in a drop down list when you go to check out