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• How do I share feedback on a product?

  If you are looking for specific information on a product be sure to check the Full Description, How to Use and Growing & Processing tabs on the product page. If you are still unable to find the information you seek, get in contact with us and we will ...

• Why did the product I ordered go out of stock?

  Our inventory levels are constantly changing, and sometimes popular items sell out faster than we anticipate. We do our best to keep our website updated with accurate information, but sometimes unexpected circumstances such as supplier delays or ...

• How to I return a product I ordered by mistake?

  We are able to accept returns for items as long as they are returned to us in original condition. That is a clean, saleable condition and with original unopened packaging. You will need to post the item back to our Villawood warehouse. Please send us ...

• Organic product from China - Is it Australian Certified Organic?

  WHY DO WE SOURCE ORGANIC PRODUCTS FROM CHINA? IS IT CERTIFIED ORGANIC? Whilst we are aware that there are falsely claimed organic products available on the market, we can assure you that anything we state to be organic supply, truly is organic. All ...

• How can I access a COA, Product Specification or other compliance documents?

  In order for us to get you this information please fill in the form on the contact us page. Please leave your requirements and we will aim to get back to you as soon as possible depending on the level of detail required. Please note we may have to ...