My order arrived and something's not right. What should I do?
If something is not quite right with your order please let us know as soon as possible - ideally within 48hrs of delivery and no later than 30 days after delivery.
The best way to advise us of a problem is to do this in writing. This enables us to track your issue in the records against your account for quick follow up. You can either use the Returns/Credits Form or via email to info@goodness.com.au.
Please provide us with as much information as possible including your order number, date goods were received, batch numbers and photos which will help us organise a return/store credit or refund.
A ticket number will be generated from your email and it will enter our ticket queue. Once received, one of our helpful customer service team members will contact you as soon as possible.
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As long as you are logged into your account when you check out, you will be able to come back and check your order history at anytime. Simply select My account Orders Find the order you wish to view the details of Veiw all items You can also re-fill ...
How do I cancel my order?
If your order has not yet been processed or shipped, it may be possible to cancel it. To cancel your order, please contact our customer service team as soon as possible with your order details and request for cancellation. We will do our best to ...
How long will my order take?
Please refer to our shipping page for delivery & processing times Please see current order processing times below: Retail Orders will be dispatched 1-2 business days after being placed Wholesale Orders (under 200KG) will be dispatched 2-3 business ...