Split deliveries - Why do they happen?
We pack and dispatch orders in full from a single warehouse. However, deliveries may still be split by the carrier while in transit.
This can occasionally occur when multiple boxes are separated at the carrier’s depot during the sorting process.
The remaining items are usually delivered on the same day or within 24 to 48 hours.
If you experience further delays, please send us an enquiry so we can investigate. When contacting us, please include your order number and a list of the items you are still waiting for, so we can retrieve the tracking information and resolve the issue as quickly as possible.
Related Articles
What are Honest to Goodness Delivery Runs?
Honest to Goodness Delivery Runs are scheduled deliveries made by our own drivers to selected regions in New South Wales. Delivery Runs operate weekly, and orders must be submitted in line with the delivery schedule, at least two business days before ...
Do you offer free shipping?
Retail Customers Yes, free shipping is available for eligible retail orders. To qualify, the total order weight must be under 24 kilograms and the order must meet a minimum spend, which varies depending on your postcode. If the order does not meet ...
How do I create an account?
We have a few different types of accounts so be sure to understand which type you would like to set up. General account You can set up an account to place an order by simply selecting Sign Up from the top menu of our website. Why should I set up an ...