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Do you offer free shipping?
Retail Customers Yes, free shipping is available for eligible retail orders. To be eligible, the order must weigh less than 36kg, and also meet a minimum order value which is variable based on post code. Orders that don’t meet the minimum will have ...
Why has the cacao and chocolate gone up so much?
We totally understand that the price jump is frustrating for the beloved chocolate and cacao products in recent times. The cost has gone up because there’s a global shortage of cacao, and our supplier’s prices have risen significantly. We’ve had to ...
I am having trouble entering my shipping address
The checkout uses Google to locate your address. Enter the details slowly in the first line and choose your address. The checkout will then populate the remaining details. If you are in a shop or unit . i.e 'Shop 5, 100 Macquarie Street, Sydney' - ...
Can you combine my orders and refund my shipping?
Unfortunately, we are unable to combine orders or provide shipping refunds once an order has been processed through our warehouse system. As an e-commerce store with 24-hour purchasing ability, we strive to process orders as quickly as possible to ...
Can I have multiple shipping addresses associated with my account?
Yes, you can create and store multiple addresses when you are logged into your account. Simply select: My account Addresses + New address All your addresses will be available in a drop down list when you go to check out