What happens if I'm not home at delivery?
All orders are shipped with Authority to Leave.
If no one is available at the time of delivery, your parcel will either be left in a safe place or taken to your local collection point, depending on the carrier’s delivery policy.
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H2G delivery run - What happens if it falls on a public holiday?
H2G delivery runs that fall on a public holiday will be cancelled. If you are concerned about stock availability, we recommend placing your order in advance for delivery on the scheduled run one week prior to the public holiday. If you select a ...
What are Honest to Goodness Delivery Runs?
Honest to Goodness Delivery Runs are scheduled deliveries made by our own drivers to selected regions in New South Wales. Delivery Runs operate weekly, and orders must be submitted in line with the delivery schedule, at least two business days before ...
H2G delivery run - Can you collect a product I ordered by mistake?
We can organise a collection on our next delivery run to your area. The fee for a collection from an area on our run is $30, if we are not already delivering an order to you. This fee is to cover the cost of our driver coming to you and collecting ...
Do you offer free shipping for wholesale customers?
Generally, no. Freight is not built into our wholesale prices to keep pricing transparent. However, free delivery is available via our Honest to Goodness Delivery Runs in select Sydney, South Coast, Wollongong & Canberra postcodes. If you have a ...
Do you ship internationally?
At this stage, we only ship within Australia. International customers are welcome to place an order for delivery to an Australian address and arrange international shipping independently.