Why did the product I ordered go out of stock?
Our inventory levels are constantly changing, and sometimes popular items sell out faster than we anticipate. We do our best to keep our website updated with accurate information, but sometimes unexpected circumstances such as supplier delays or manufacturing issues can affect our stock levels.
Please know that we are working hard to restock the item as soon as possible, and we appreciate your patience and understanding. In the meantime, we suggest checking back periodically or signing up for our email notifications to be notified when the item is back in stock. Alternatively, our customer service team may be able to suggest a similar product that is currently available.
Once your order has been processed, rest assured, you will be notified via email if a product is unavailable. If you have prepaid for your order, we will process a refund to the method of payment applied to the order. If you are a customer on account / payment terms, the product will be removed before invoicing and you will not be charged. It will be listed as unavailable at the bottom of the invoice for your reference.
We offer a notify me option on our website www.goodness.com.au. You can access this on any product page, listing the product as "out of stock". Once you enter your email address and click the notify me button, you will receive and email when the item is available.
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