Orders & Payments
Can I submit my order by phone or email?
Our website is the best and fastest way to place your order, giving you instant access to our full range, live availability, and secure checkout. To ensure accuracy and efficiency, all orders must be placed directly through our website, and we’re ...
Can I change or cancel my order?
Once an order is placed, it cannot be changed or cancelled. Our fulfilment system is highly automated and uses robotic technology, so orders start being processed immediately and are quickly prepared for dispatch. This means there’s no opportunity ...
What is your returns policy?
Claims & Credits Policy At Honest to Goodness, we take pride in the quality of our products and service — and in our commitment to sustainability. We believe that food is precious, and that every product represents the hard work of farmers, ...
I am having trouble entering my shipping address
Our checkout uses Google to locate and validate shipping addresses. Please enter your address slowly in the first address line and select the suggested option from the dropdown list. Once selected, the remaining address fields will populate ...
What payment options you offer?
Our secure checkout accepts VISA, Mastercard, American Express, Apple Pay, Google Pay, Paypal and Paypal in 4 for orders. Please Note: We use Braintree payment gateway. Braintree is a validated Level 1 PCI DSS compliant service provider ensuring the ...
Split deliveries - Why do they happen?
We pack and dispatch orders in full from a single warehouse. However, deliveries may still be split by the carrier while in transit. This can occasionally occur when multiple boxes are separated at the carrier’s depot during the sorting process. The ...
Why did the product I ordered go out of stock?
Our inventory levels are constantly changing, and sometimes popular items sell out faster than we anticipate. We do our best to keep our website updated with accurate information, but sometimes unexpected circumstances such as supplier delays or ...