Orders & Payments
Gift Cards & Store Credit
Yes, we offer gift cards for purchase on our website. Our gift cards are a great way to give a special someone the gift of choice, allowing them to select the products they love from our range. To purchase a gift card on our website, simply visit the ...
Can I submit my order by phone or email?
I'm sorry, but we do not currently offer phone or email orders. However, you can easily place an order on our website using your computer, tablet, or smartphone. Our website is designed to be user-friendly and intuitive, making it easy for you to ...
Can I change or cancel my order?
Please note that once an order is placed, it cannot be changed or cancelled. Our fulfillment system is highly automated and uses robotic technology to process orders immediately after they're placed. This means they are instantly transferred to our ...
What is your returns policy?
Claims & Credits Policy At Honest to Goodness, we take pride in the quality of our products and service — and in our commitment to sustainability. We believe that food is precious, and that every product represents the hard work of farmers, ...
I am having trouble entering my shipping address
The checkout uses Google to locate your address. Enter the details slowly in the first line and choose your address. The checkout will then populate the remaining details. If you are in a shop or unit . i.e 'Shop 5, 100 Macquarie Street, Sydney' - ...
What payment options you offer?
Our secure checkout accepts VISA, Mastercard, American Express, Apple Pay, Google Pay and Paypal for orders. Please Note: We use Braintree payment gateway. Braintree is a validated Level 1 PCI DSS compliant service provider ensuring the highest ...
Gift Cards & Store Credit
If you would like to send someone a GIFT CERTIFICATE this can be accessed via our website via Gift Certificates Once you are logged into your account you will be able to view your STORE CREDIT If you wish to use your store credit, this will auto ...
How can I access your ACO & HACCP certification?
In order for us to get you this information please fill in the form on the contact us page. We will aim to get back to you within 3 business days or as soon as possble.
How can I access a COA, Product Specification or other compliance documents?
In order for us to get you this information please fill in the form on the contact us page. Please leave your requirements and we will aim to get back to you as soon as possible depending on the level of detail required. Please note we may have to ...
Split deliveries - Why do they happen?
We pack and dispatch orders in full at one warehouse, however deliveries may still be separated by the carrier on its way to you. Occasionally the boxes can become separated in the freight carrier's depot during sorting, and may be delivered at ...
Why did the product I ordered go out of stock?
Our inventory levels are constantly changing, and sometimes popular items sell out faster than we anticipate. We do our best to keep our website updated with accurate information, but sometimes unexpected circumstances such as supplier delays or ...