Orders & Payments
Gift Cards & Store Credit
Yes, we offer gift cards for purchase on our website. Our gift cards are a great way to give a special someone the gift of choice, allowing them to select the products they love from our range. To purchase a gift card on our website, simply visit the ...
How to I return a product I ordered by mistake?
We are able to accept returns for items as long as they are returned to us in original condition. That is a clean, saleable condition and with original unopened packaging. You will need to post the item back to our Villawood warehouse. Please send us ...
Can I submit my order by phone or email?
We do not currently offer phone orders. However, you can easily place an order on our website using your computer, tablet, or smartphone. Our website is designed to be user-friendly and intuitive, making it easy for you to browse our products and ...
Can I submit my order by phone or email?
I'm sorry, but we do not currently offer phone or email orders. However, you can easily place an order on our website using your computer, tablet, or smartphone. Our website is designed to be user-friendly and intuitive, making it easy for you to ...
How do I cancel my order?
If your order has not yet been processed or shipped, it may be possible to cancel it. To cancel your order, please contact our customer service team as soon as possible with your order details and request for cancellation. We will do our best to ...
My order arrived and something's not right. What should I do?
If something is not quite right with your order please let us know as soon as possible - ideally within 48hrs of delivery and no later than 30 days after delivery. The best way to advise us of a problem is to do this in writing. This enables us to ...
What is your returns policy?
If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from Honest to Goodness, please let us know as soon as possible so we can endeavour to sort it out promptly. Our friendly staff will ...
How do I track my order?
Our orders move through several stages before they get to you. You can see the status of your order by checking My account Orders You may see any of the following order status' after you place your order: Awaiting Payment Your order is awaiting ...
How long will my order take?
Please refer to our shipping page for delivery & processing times Please see current order processing times below: Retail Orders will be dispatched 1-2 business days after being placed Wholesale Orders (under 200KG) will be dispatched 2-3 business ...
I have a PO box - What are my delivery options?
Only Australia Post can deliver to post office boxes. The maximum weight Australia Post will accept per box is 20kg. If you have a 25kg bag on your order, you cannot use a PO Box address. In this case, we will need to use another courier service, who ...
What happens if I'm not home when my delivery arrives?
Orders are automatically defaulted to "Authority to Leave" at the delivery address. If you are not there to accept the order, the delivery driver will leave your parcel in a safe place. Alternatively, the carrier will inform you if they attempted ...
I am having trouble entering my shipping address
The checkout uses Google to locate your address. Enter the details slowly in the first line and choose your address. The checkout will then populate the remaining details. If you are in a shop or unit . i.e 'Shop 5, 100 Macquarie Street, Sydney' - ...
What payment options you offer?
Our secure checkout accepts VISA, Mastercard, American Express and Paypal for orders. Please Note: We use Braintree payment gateway. Braintree is a validated Level 1 PCI DSS compliant service provider ensuring the highest security standards, ...
Gift Cards & Store Credit
If you would like to send someone a GIFT CERTIFICATE this can be accessed via our website via Gift Certificates Once you are logged into your account you will be able to view your STORE CREDIT If you wish to use your store credit, this will auto ...
How can I access your ACO & HACCP certification?
In order for us to get you this information please fill in the form on the contact us page. We will aim to get back to you within 3 business days or as soon as possble.
How can I access a COA, Product Specification or other compliance documents?
In order for us to get you this information please fill in the form on the contact us page. Please leave your requirements and we will aim to get back to you as soon as possible depending on the level of detail required. Please note we may have to ...
Can I collect my order?
Unfortunately we are unable to offer customer pick ups from our Villawood warehouse. Our dispatch facility is located in an industrial estate, where there is heavy forklift traffic and trucks. In the interest of safety for the general public, drivers ...
How do I know when my order is shipped?
Once your order is shipped you will receive an email with your tracking number and a copy of your invoice. If you placed your order via our website, you will be able to log into your account and see that your order has updated to shipped. You will ...
Can I amend an order I've already submitted?
It depends on the status of your order. If your order has not yet been processed or shipped, there may be a chance to amend it. However, if your order has already been shipped, it is not possible to make any changes to it. To amend an order that has ...
Split deliveries - Why do they happen?
We pack and dispatch orders in full at one warehouse, however deliveries may still be separated by the carrier on its way to you. Occasionally the boxes can become separated in the freight carrier's depot during sorting, and may be delivered at ...
Why did the product I ordered go out of stock?
Our inventory levels are constantly changing, and sometimes popular items sell out faster than we anticipate. We do our best to keep our website updated with accurate information, but sometimes unexpected circumstances such as supplier delays or ...