What is your returns policy?
If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from Honest to Goodness, please let us know as soon as possible so we can endeavour to sort it out promptly. Our friendly staff will assist you in returning, exchanging or replacing the products in question as required or simply answer your question. To begin, please complete the below Returns & Credit Enquiry Form. You will receive a case number, and a team member will be in touch.
Please include a photo where applicable of any damage, product issue or incorrect items received for verification.
ONLINE RETURNS
- Cases hold a validity of 48 hours without a response to our correspondence. Contact will be attempted before the case is closed.
- Replacements, credits or refunds will be processed after the product has been received and checked into our warehouse. Replacements will be issued for the same product only. We do not exchange for a different product.
ALEXANDRIA STORE RETURNS
- Products purchased from the store must be returned to the store.
- Only a refund or replacement can be issued. No credits are available in the store.
- Claims must be made promptly, ideally within 48hrs of delivery and no later than 30 days after delivery.
- All claims must provide appropriate evidence and information requested on the below form to verify and be approved by the customer service team prior to the goods being returned.
- Change of mind returns will only be considered if goods are returned in clean, saleable condition and within the same packaging.
- Credits will be made after the product has been received and checked into our warehouse.
- Please do not dispose of any products in question relating to your claim until the claim has been finalised as it may be required as evidence and/or further investigation.
- If the goods are being returned back to Honest to Goodness please prepare items for collection, by packing items securely into a box. If we are arranging the freight for you, we will have the driver bring a consignment label for you or send you a copy of this to affix to the outside of the box.
Credits are NOT ABLE to be issued on:
- Discontinued items
- Any item 30 days after delivery
- Seasonal Merchandise (Christmas, Mothers Day etc)
- Sale items and bonus buys (Trade show offers etc)
PROTECTION & PREVENTION OF GOODS
Please read our Food Storage and Natural Pest Control Guide for tips on how to best store your goods and reduce the risk of potential infestation.
Should you have an error adding images to the form please send additional photos to info@goodness.com.auRelated Articles
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