Unfortunately we are unable to offer customer pick ups from our Villawood warehouse. Our dispatch facility is located in an industrial estate, where there is heavy forklift traffic and trucks. In the interest of safety for the general public, drivers and our team, we are unable to accommodate order collections.
Our store is still located at 100 McEvoy St, Alexandria if you would like to pay us a visit! While the store is retail pricing only, our bulk bins are an excellent way to save and reduce on packaging.
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How do I track my order?
Our orders move through several stages before they get to you. You can see the status of your order by checking My account Orders You may see any of the following order status' after you place your order: Awaiting Payment Your order is awaiting ...
How can I view my order history?
As long as you are logged into your account when you check out, you will be able to come back and check your order history at anytime. Simply select My account Orders Find the order you wish to view the details of Veiw all items You can also re-fill ...
How do I cancel my order?
If your order has not yet been processed or shipped, it may be possible to cancel it. To cancel your order, please contact our customer service team as soon as possible with your order details and request for cancellation. We will do our best to ...
How long will my order take?
Please refer to our shipping page for delivery & processing times Please see current order processing times below: Retail Orders will be dispatched 1-2 business days after being placed Wholesale Orders (under 200KG) will be dispatched 2-3 business ...
Can I amend an order I've already submitted?
It depends on the status of your order. If your order has not yet been processed or shipped, there may be a chance to amend it. However, if your order has already been shipped, it is not possible to make any changes to it. To amend an order that has ...