You can view your order status by clicking the Order Status button in the menu at the top of this page. This will provide updates on your order up until it is received and processed by our warehouse.
You can also check your order status by logging in to My Account and selecting Orders.
Once your order has been dispatched, tracking information will be sent to you directly by Steadfast our freight partner via email and text message.
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How can I view my order history?
As long as you are logged in to your account when placing your order, you can view your order history at any time. To access your order history: Log in to My Account. Select Orders. Choose the order you wish to view. Select View All Items to see the ...
Can I change or cancel my order?
Once an order is placed, it cannot be changed or cancelled. Our fulfilment system is highly automated and uses robotic technology, so orders start being processed immediately and are quickly prepared for dispatch. This means there’s no opportunity ...
How do I create an account?
We have a few different types of accounts so be sure to understand which type you would like to set up. General account You can set up an account to place an order by simply selecting Sign Up from the top menu of our website. Why should I set up an ...
How do I know when my order is shipped?
Once your order has been packed and is ready for dispatch, you will receive an email and a text message notification from our freight partner Steadfast with your tracking details, allowing you to follow your delivery.
Can I submit my order by phone or email?
Our website is the best and fastest way to place your order, giving you instant access to our full range, live availability, and secure checkout. To ensure accuracy and efficiency, all orders must be placed directly through our website, and we’re ...