Can I submit my order by phone or email?
Our website is the best and fastest way to place your order, giving you instant access to our full range, live availability, and secure checkout.
To ensure accuracy and efficiency, all orders must be placed directly through our website, and we’re unable to accept orders by phone or email.
If you need any assistance navigating the site or run into issues while placing your order, please send us an enquiry.
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How do I track my order?
You can view your order status by clicking the Order Status button in the menu at the top of this page. This will provide updates on your order up until it is received and processed by our warehouse. You can also check your order status by logging in ...
Can I use the same email address on my retail and wholesale account?
Unfortunately, the same email address cannot be used for both a retail and a wholesale account. If you wish to keep both accounts active, you will need to use two different email addresses. Alternatively, you may close your retail account and use ...
How do I know when my order is shipped?
Once your order has been packed and is ready for dispatch, you will receive an email and a text message notification from our freight partner Steadfast with your tracking details, allowing you to follow your delivery.
How do I change my email address?
To update your login email address, please send us an enquiry. Once your request has been processed, you will receive a confirmation email advising that your login details have been updated.
How can I view my order history?
As long as you are logged in to your account when placing your order, you can view your order history at any time. To access your order history: Log in to My Account. Select Orders. Choose the order you wish to view. Select View All Items to see the ...