Shipping & Delivery
How much is shipping?
Shipping is calculated at checkout based on your postcode and the weight of your order. You will see a range of shipping options and prices at checkout so you can choose the carrier that best suits your requirements. Orders over $150 (excluding GST) ...
Can you combine my orders and refund my shipping?
Unfortunately, we are unable to combine orders or refund shipping costs once an order has been processed through our warehouse system. As an online store offering twenty-four hour purchasing, orders are processed quickly to ensure timely delivery. ...
Do you ship internationally?
At this stage, we only ship within Australia. International customers are welcome to place an order for delivery to an Australian address and arrange international shipping independently.
How do I track my order?
You can view your order status by clicking the Order Status button in the menu at the top of this page. This will provide updates on your order up until it is received and processed by our warehouse. You can also check your order status by logging in ...
Do you deliver to PO Boxes?
Yes, we do deliver to PO Boxes, but only via Australia Post and for orders up to 20 kilograms. Orders that exceed this weight limit must be shipped to a physical street address.
What happens if I'm not home at delivery?
All orders are shipped with Authority to Leave. If no one is available at the time of delivery, your parcel will either be left in a safe place or taken to your local collection point, depending on the carrier’s delivery policy.
Do you offer free shipping?
Retail Customers Yes, free shipping is available for eligible retail orders. To qualify, the total order weight must be under 24 kilograms and the order must meet a minimum spend, which varies depending on your postcode. If the order does not meet ...
Do you offer Click & Collect?
We offer Click and Collect to customers located within a 30 kilometre radius of our Alexandria, Sydney showroom. If your order is eligible, Click and Collect will appear as an option at checkout. Orders are usually ready for collection at least two ...
How do I know when my order is shipped?
Once your order has been packed and is ready for dispatch, you will receive an email and a text message notification from our freight partner Steadfast with your tracking details, allowing you to follow your delivery.